1. Overview
These Terms and Conditions govern your use of this website and any purchases made through it. By accessing or using the site and placing orders, you agree to comply with these Terms, which align with applicable laws including EU consumer protection regulations.
2. User Eligibility
You must be at least 18 years old or have parental/legal guardian consent to use this website or make purchases.
3. Product Availability and Ordering
All products are subject to availability. We reserve the right to modify or discontinue products without prior notice.
By placing an order, you confirm that all information provided is accurate and complete. A confirmation email will be sent upon order acceptance.
4. Pricing and Payment
Prices are displayed in EUR (€) and include VAT where applicable. Additional charges such as shipping fees, customs duties, or taxes may apply during checkout.
We offer secure payment options, which will be shown during the purchase process. All payments are processed securely.
5. Shipping and Delivery
Orders are shipped via DHL Express with estimated delivery times depending on your location. Tracking information will be provided once your order is dispatched.
International buyers may be responsible for additional customs fees or import taxes.
6. Right of Withdrawal (EU Consumers Only)
Under EU Directive 2011/83/EU, you may cancel your order within 14 days without providing a reason.
The withdrawal period ends 14 days after you receive the goods.
To cancel, you must notify us clearly (e.g., email or contact form). The use of the EU model withdrawal form is optional.
To meet the deadline, cancellation notice must be sent before the 14-day period expires.
Effects of Withdrawal:
If you cancel, we will refund all payments including standard shipping costs (excluding any extra charges for premium delivery) within 14 days of receiving the returned goods. Refunds will be made via the original payment method unless otherwise agreed.
Return shipping costs are your responsibility, and goods must be returned promptly, no later than 14 days after cancellation notification. Returned items must be unused, in original condition, and packaging.
7. Returns and Exchanges
Please refer to our Return Policy for details on returns, refunds, and exchanges. Some products, such as perishables or personal care items, are non-returnable.
8. Liability Limitations
Where permitted by law, we exclude liability for indirect, incidental, or consequential damages related to use of this website or purchased products. Our liability is limited to the purchase price of the relevant product.
9. Intellectual Property Rights
All website content, including text, images, logos, and designs, is owned by us or our licensors and protected by copyright and trademark laws.
You may not copy, distribute, or use any content without prior written consent.
10. Data Privacy
Your personal data is processed in accordance with the General Data Protection Regulation (GDPR). For more details, see our Privacy Policy.
11. Applicable Law and Jurisdiction
These Terms are governed by EU law and, where applicable, the laws of your country of residence. Disputes will be resolved exclusively in the competent courts of jurisdiction.
12. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after modifications constitutes acceptance of the updated Terms.