use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of returned items.
Customer Satisfaction & Return Policy
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase is required.
- Please do not return items directly to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software
- Certain personal care and health products
Partial Refunds
Partial refunds may be issued in cases where:
- Items are returned damaged, not in original condition, or missing parts not due to our error.
- Returns are requested more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied automatically to your original payment method within a reasonable timeframe.
Delayed or Missing Refunds
If you haven’t received your refund:
- Double-check your bank account.
- Contact your credit card company; it may take some time to post the refund.
- Reach out to your bank; processing times can vary.
If you’ve done all the above and still haven’t received your refund, please contact our support team for assistance.
Sale Items
Only items purchased at full price are eligible for refunds. Sale or discounted items are non-refundable.
Exchanges
Exchanges are available only for defective or damaged items. To initiate an exchange, please contact our customer support team.
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
- If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the original purchaser.
Shipping Returns
- Please contact customer support for return instructions before sending any items back.
- Customers are responsible for return shipping costs.
- Shipping charges are non-refundable.
- If a refund is issued, return shipping costs may be deducted from the refund amount.
- For items valued over $35, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.